The Inquiry / Tour Process
Inquiry form
Phone Link form
Inquiry follow-up procedures
Weekend and after hour inquiries
Touring techniques
Closing the Sale
Tour Survey Procedures
Internal Marketing Systems
Model room
Admission day procedures
Room inspection report
Customer exit surveys procedure
Welcoming a new resident
External Marketing Systems
SWOT Profile
Marketing Action Plan
Marketing Calendar
Competitor Profile
Hospital interview
Marketing Contact Log
Sales call rotation
Primary Referral Sources
Secondary Referral Sources
The Sales Process
Basics About Sales
Follow-up Hospital Visits
